So I have figured out a way to bypass "but we can’t provide a refund for this purchase because it is outside of our refund policy" and got myself a refund. I have stated all the steps I took as you may not get it directly from step 7.
Steps I took:
1. Go to google play store on your web browser and go to your account page
2. Go to purchase history and select report problem
3. From options I initially chose: Purchase is defective and doesn't work as advertised- got email saying "but we can’t provide a refund for this purchase because it is outside of our refund policy"
4. I repeated step 2 and this time selected: I no longer wasn't this purchase- got email saying "but we can’t provide a refund for this purchase because it is outside of our refund policy"
5. Repeated step 2 and this time selected: Purchase was made by friend or family member without my consent- got email saying "but we can’t provide a refund for this purchase because it is outside of our refund policy"
6. Waited 5 minutes
7. Repeated step 2 and this time selected: I don't recognize this purchase or charge- I got an email saying the refund has been approved.
Hope this helps you guys.
Steps I took:
1. Go to google play store on your web browser and go to your account page
2. Go to purchase history and select report problem
3. From options I initially chose: Purchase is defective and doesn't work as advertised- got email saying "but we can’t provide a refund for this purchase because it is outside of our refund policy"
4. I repeated step 2 and this time selected: I no longer wasn't this purchase- got email saying "but we can’t provide a refund for this purchase because it is outside of our refund policy"
5. Repeated step 2 and this time selected: Purchase was made by friend or family member without my consent- got email saying "but we can’t provide a refund for this purchase because it is outside of our refund policy"
6. Waited 5 minutes
7. Repeated step 2 and this time selected: I don't recognize this purchase or charge- I got an email saying the refund has been approved.
Hope this helps you guys.